KYC face recognition fails: a haircut makes the system reject the real user
TheMoonMidas · x · 2026-10-20
TheMoonMidas reports that symphonicdistro's KYC verification failed: after photographing his ID and taking a selfie, the system flagged him as a different person — because he had long hair in the ID photo but short hair now. He's asking for a fix or a refund.
The case highlights how brittle face recognition pipelines can be for real users, failing on mundane appearance changes like haircuts.
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