AI will crush SaaS margins, making delivery and support the new B2B moat
rickasaurus · x · 2026-10-19
Developer rickasaurus argues that as AI slashes the cost of building software, the B2B SaaS moat is shifting. Customers won't build 300 in-house tools themselves—it's not worth the organizational attention—but competitors will obliterate your margins. Citing the earlier Autodesk episode, he says companies can no longer treat customers badly or even indifferently: human delivery and support are now a major differentiator for B2B SaaS.
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