IT services firm floats a data-pipeline/MCP service line for SMB clients stuck behind bad APIs

Tiggels · reddit · 2026-10-16

A managed IT services owner asks Reddit to tear apart his idea: his hundreds of SMB clients have data locked in lagging industry software — no API, poor APIs, or vendor-made MCPs that don't fit their needs — and they desperately want it accessible in Copilot/Claude. He's considering a new service line combining software development with network/infrastructure and data-pipeline maintenance so clients can use their data in their chosen AI model: "we become the plumbing," which feels very sticky, and seemingly nobody else is doing it. He's also hiring an internal AI developer. The thread solicits risks and blind spots like long-tail integration complexity, maintenance burden, and liability boundaries.

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