Richard Seroter goes hands-on with agent platforms, mapping 9 jobs to Google's Gemini stack

rseroter · x · 2026-10-16

Richard Seroter (Google Cloud) published a hands-on deep dive, "Your agents need a platform," building a customer-support + refunds agent pair on Google's Gemini platform and mapping what an agent platform must do.

Nine platform jobs-to-be-done:

Core argument: existing monitoring, data, and IAM systems are reusable, but agents' distinct needs — state management, governance boundaries, multi-agent orchestration — call for a dedicated platform layer. The post includes a full Gemini platform architecture diagram.

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