Mollick clarifies: his AI agent's email is only for customer-service follow-ups

emollick · x · 2026-10-15

Ethan Mollick adds a boundary clarification to his post about giving his AI agent Dot a dedicated email: Dot may only reach out for customer service or follow-ups where it holds information he lacks, never to personal contacts.

Read with the main post, it lays out his full approach to an agent's communication permissions: no personal email, no drafting as him, transparent AI identity for recipients.

Related event: Ethan Mollick Gives AI Assistant Dot Its Own Email to Draw Human-Machine Boundaries(3 posts)→

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