Orange Built a 120,000-Employee AI Platform on LangChain and LangSmith

LangChain · x · 2026-10-14

Orange Business's flagship AI platform Live Intelligence is deployed across 120,000 employees with 150+ enterprise customers in France and Europe. Orange Innovation evaluated 20 cloud and AI vendors, choosing LangChain for model neutrality, portability, and EU data sovereignty, plus LangSmith for observability. Their enterprise agent eval stack covers RAG quality (golden datasets, retrieval recall, faithfulness), agent behavior (tool selection accuracy, prompt injection robustness), and production traces (latency, cost, failed runs, human feedback), with regression evals before any change ships.

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