ServiceNow's AI bench: Sweep acquisition and Bahdanau mean it'll be fine without Cresta
HanchungLee · x · 2026-10-14
Pushing back on the claim that ServiceNow's "organic growth first" stance is a fatal strategic mistake, Hanchung Lee notes its AI assets: it acquired coding startup Sweep, and Transformer co-author Dzmitry Bahdanau worked at ServiceNow Research (now at Periodic Labs) — so it'll be fine with or without acquiring Cresta.
The quoted argument contends incumbents must "acquire, acquihire or get disrupted," citing Meta's $14.3B Scale AI deal that brought over Alex Wang as the playbook.
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