Ethan Mollick: AI agents will unleash a legal DDoS on customer service
emollick · x · 2026-10-14
Ethan Mollick predicts that once tools like Muse and Dot go mainstream, millions of consumers will authorize agents to make unlimited refund claims and negotiate deals — effectively a perfectly legal distributed denial-of-service attack on customer service departments. The observation highlights a coming capacity crunch for enterprises as agentic AI scales consumer-side requests.
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