Will AI phone agents fix 45-minute hold times, or trap us in loops?
Zealousideal_Pin3444 · reddit · 2026-10-13
The poster laments spending 45 minutes on hold with insurance and billing departments, and notes companies are now putting AI on their phone lines. Best case: no more waiting; worst case: an AI loop that never hands off to a human. As someone building in this space, they ask for real experiences of AI phone agents saving or ruining calls.
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