Ramp burned $1.5M on AI tokens in one week because every employee started from a blank chat box
aakashgupta · x · 2026-10-13
- The fact: Ramp's CEO publicly revealed the company spent $1.5 million on AI tokens in a single week in May — the CFO found out from the bill.
- The cause: Every employee started every task from a blank chat box. Someone in sales spent an hour on an account plan; someone in support repeated it the next morning; a finance trick died when its discoverer went on vacation. Chat windows forget, so the company paid for the same lessons over and over.
- The product: This led to Glass ("Learn Things Once"), Ramp's new product for capturing and reusing employee knowledge. Previously 300 feature requests a month were manually copied into Salesforce; one account manager's saved prompt seeded the idea.
Related event: Ramp CEO Reveals $1.5M Weekly AI Token Bill(2 posts)→
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