Who decides when AI evaluator and human reviewer disagree on an agent call?
AssociationNew7925 · reddit · 2026-10-13
A vendor-side practitioner raises a common agent-evals problem: a voice agent correctly cancels a customer's appointment after required checks, but an AI evaluator flags it for abandoning the rescheduling flow while a human reviewer says it handled the change fine.
- Both judgments should be re-checked against the same conversation and scoring rule — humans can miss things too
- Fixing one score doesn't resolve an ambiguous rule, so the next call gets flagged for the same reason
- Whoever owns the scorecard should record the decision and rationale; rule changes should be regression-tested on similar calls, including counterexamples where switching workflows really was a mistake
He asks whether disputed scores in the community become clearer guidance and test cases, or just one-off corrections.
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