Stewart Alsop: call centers exist because big-company digital systems are worse than paper
StewartalsopIII · x · 2026-10-11
Stewart Alsop III argues that call centers only became necessary after the shift from paper to digital systems—because the digital systems of "too big to fail" companies are 100x worse than paper bureaucracy, requiring call centers as a fallback. A sharp one-liner on the quality of enterprise digital transformation.
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