a16z charts: call center jobs flipped from +4% annual growth to -4% decline
a16z · x · 2026-10-10
a16z's Charts of the Week highlights a striking reversal: US call center employment, which grew 4% annually for 15 years, is now shrinking 4% a year — a milestone in AI's takeover of customer support work.
Also covered: prediction markets priced Brazil's Bolsonaro win 3 weeks ahead of the outcome (and the Brazil ETF jumped 15% after the first-round result), with an NBER working paper aggregating 100+ years of election data finding little partisan bias in prediction markets, plus a look at how the Rule of 40 has degraded for SaaS.
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