AI PM: don't confuse evals with product metrics—you need both
marilynika · x · 2026-10-10
AI PM Marilyn Nika explains why teams shouldn't confuse evals with product metrics when judging AI features. Measure both: AI quality (task success, factuality, helpfulness, safety, latency) and product value (usage, completion, retention, time saved). Mismatch playbook: great AI but no usage = wrong problem; loved but shaky = fix quality fast; neither = stop; both = scale.
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