Co-op Legal Services uses OpenAI model to score every probate call, Guardian reports
nordicinst · x · 2026-10-08
The Guardian reports Co-op Legal Services uses an OpenAI model to record and analyze every probate call, scoring 50+ discrete aspects and giving pass/fail ratings to managers. Workers face up to 7 hours of daily AI monitoring, often with bereaved customers; a whistleblower calls it 'oppressive and dystopian.' It follows earlier revelations about Multiverse's AI monitoring of online classrooms, amid expert warnings about workplace AI surveillance.
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