HubSpot ranked on Google for "best CRM" before ChatGPT launched — so why does AI also recommend it?

gaganghotra_ · x · 2026-10-07

A thread on X raises a pointed question about AEO: HubSpot was already on page 1 of Google for "best CRM software" weeks before ChatGPT launched in November 2022.

So when AI assistants now recommend HubSpot as the best CRM, is it the payoff of two-plus years of AEO work — or simply because it was already one of the best CRM platforms on the market? The author extends the point across industries: companies that dominated their space before Nov 2022 are still the ones AI recommends for "best" queries today.

The implication is uncomfortable for challengers: AI recommendations may largely inherit brand equity built in the search era rather than rewarding new AI-era optimization efforts.

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