Airline's broken PDF software fixed by AI after weeks of vendor runaround
GabGarrett · x · 2026-10-06
A story relayed from an airline employee: the PDF software used to edit flight manuals broke and stayed broken for weeks while the contracted third-party vendor gave everyone the runaround. She asked "chat" to fix it and it did — now her manager wants her to teach the fix to everyone else. The poster's takeaway: rather than putting people out of work, AI is filling long-neglected gaps so systems finally work again.