Generic AI strategies say nothing — real decisions are what to change, unlock and stop

alex_verem · x · 2026-10-04

A widely shared enterprise AI playbook — fix data, identify use cases, measure ROI, add governance — is sound but indistinguishable from every other company's plan, argues the author.

Before engineering starts building, he says, someone must decide:

Example: an agent drafting billing follow-up emails saves time; a system that handles routine follow-up, records outcomes and routes exceptions changes how the team works. But the resulting capacity (more accounts? better recovery? lower costs? who owns the result?) still needs a decision. He also urges looking beyond existing work: which services were never offered because of cost, and are now feasible?

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