ChatGPT Pro user denied $200 refund despite requesting it 6 minutes after renewal
ZookeepergameFit4082 · reddit · 2026-10-03
A user who forgot to cancel auto-renewal was charged $200 for a ChatGPT Pro renewal and requested a refund within 6 minutes — but was repeatedly refused by OpenAI's automated support with no case-specific explanation.
- Bank charge notification and cancellation confirmation email arrived within a minute; the refund request came 6 minutes after the charge
- The Help Center AI gave a generic refusal without identifying which eligibility requirement failed
- Two explicit requests for human escalation were refused and the case closed; email replies were explicitly labeled AI-generated
- The user accepted that refunded access would end, and only asked for the specific denial reason and a working path to manual billing review
The author acknowledges OpenAI's seven-day refund policy is discretionary, not an entitlement, but argues a paid service owes a clear reason and a route to human review. Full timeline, five redacted screenshots, and the official refund policy link are included.
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