ServiceNow launches Flow, a conversational AI-native service desk living in Slack, Teams and email
azavery · x · 2026-10-01
ServiceNow launched Flow, a conversational AI-native service desk that resolves employee IT requests directly inside Slack, Teams, and email — no portals, no tickets.
- The pitch: conversation is the interface, but resolution is what matters, built on ServiceNow's two decades of enterprise service management expertise.
- It targets what the company calls the 'Fortune 500,000' — fast-moving companies with lean IT teams that want rapid, easy deployment rather than enterprise-scale rollouts.
- Signups are open now.