Hume AI CEO and CPO on why voice models still can't truly grasp tone and emotion
kimmonismus · x · 2026-10-01
kimmonismus published an interview with Hume AI CEO Andrew Ettinger and CPO Olya Ossipova on what today's voice models still get wrong: why transcripts aren't enough, whether AI can actually understand tone, hesitation and emotion, and where human evaluation remains indispensable.
They also discussed Hume's products VoiceEQ and Kairos, the company's positioning as the "Switzerland of voice AI" — a neutral data and evaluation layer for the industry — and how Hume plans to stay relevant as voice models become commoditized.
The full conversation is available on YouTube.
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