SeatGeek automated half its IT tickets with Serval: 132 automations in 8 weeks
prasenx · x · 2026-09-30
Prasenx highlighted SeatGeek's automation case: the ticketing company used Serval to clear its IT ticket backlog, building 132 automations in 8 weeks — AI now handles roughly half of IT requests, nobody lost their job, engineers moved to harder problems, and hiring this year exceeds all of last year. Serval's founder discussed it on Squawk Box.
The post also mocks a DevDay gag: after OpenAI's keynote, everyone typing ai.com landed on Elon's Grok bot download page.
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