Building a customer-support agent with persistent memory using Hindsight
Harani_19 · reddit · 2026-09-29
The author demos SupportMemory, a customer-support agent built with Hindsight as a persistent memory layer, solving the problem of customers repeating info in every conversation.
- Architecture: without memory it's customer → AI → reply; with memory it becomes recall prior context → AI → reply → retain new info
- Demoed with three mock customers (Ananya, Steven, Max): the agent recalls prior interactions instead of re-asking for order numbers
- Explores persistent customer memory, recall+retain design, response personalization, and side-by-side behavior with vs. without memory
Key takeaway: agents need to remember the right context, not just generate good responses.
Related event: Developers Add Persistent Memory to Support Agents with Hindsight(2 posts)→
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