Why Your Support Agent Must Remember Its Own Replies, Not Just the Customer's
sunayana-12 · reddit · 2026-09-29
A developer shares a first-hand lesson in agent memory design: their first support agent stored only what customers said, so it kept suggesting fixes the user had already tried. The fix is retaining the assistant's own replies in memory too — remembering the problem isn't enough, the agent must remember what it already did about it.
Related event: Lessons from Building Customer Support Agent Memory: Store Your Own Replies(2 posts)→
More from coding & agent
- A naive video transcription fixer pipeline: extract audio+frames, ASR, then correct with a frontier model — capetorch · 2026-09-29
- bdsqlsz is vibe-coding DLSS5 weight training for his in-development 3D game — bdsqlsz · 2026-09-29
- We Built an On-Call Agent That Failed the Right Way — Memory Can Learn the Wrong Lesson — Similar-Split7292 · 2026-09-29
- Extending Jev Mode to Images: Constrained llama.cpp Outputs as Image Selections — opUserZero · 2026-09-29
- Scraping Xiaohongshu hit posts with Codex + a wired Android phone — huangyun_122 · 2026-09-29
- Reverse-Engineering MW2, Minecraft and Skate 3 With Claude and DeepSeek Into One Playable Game — ericcalyborn · 2026-09-29