After 15 years and 90 Zendesk triggers, one founder replaced it all with an AI agent
clemnt · x · 2026-09-29
Founder @chrija shared that after 15 years of managing deal flow in Zendesk — accumulating about 90 triggers, mostly to drive it via email — none of that scaffolding is needed anymore: their "AI Associate" just gets told what to do.
Workflow-orchestration investor @clemnt drew the broader conclusion: workflow orchestration is going fully agentic, and he's genuinely unsure how companies like Zapier will fare in that world.
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