Caller spends 17 minutes with Blue Shield's AI rep that "got dumber every minute"
yungcontent · x · 2026-09-29
A user spent about 17 minutes on a call with a Blue Shield of California customer service rep before realizing they were talking to an AI. He reports the agent "literally got dumber every minute," calling the experience insane — a real-world flop story for AI-powered insurance hotlines.
Related event: Blue Shield AI Customer Service Got Dumber by the Minute in 17-Minute Call(2 posts)→
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