Caller spends 17 minutes with Blue Shield's AI rep that "got dumber every minute"

yungcontent · x · 2026-09-29

A user spent about 17 minutes on a call with a Blue Shield of California customer service rep before realizing they were talking to an AI. He reports the agent "literally got dumber every minute," calling the experience insane — a real-world flop story for AI-powered insurance hotlines.

Related event: Blue Shield AI Customer Service Got Dumber by the Minute in 17-Minute Call(2 posts)→

Original post →

More from Fun

Fun channel →