AI productivity dashboards look green, but enterprise decision quality isn't improving
DavidLinthicum · x · 2026-09-29
Consultant David Linthicum (35 years in the field) argues enterprises measure AI productivity by activity, not value:
- A large financial services firm rolled out genAI firm-wide; dashboards went green—faster emails, minutes-long summaries, more closed tickets, more code.
- But the key question went unasked: are decisions better? Result: more docs with wildly varying quality (AI slop), rising escalations despite closed tickets, senior engineers spending days reviewing subtle defects, leaders rechecking every summary.
Takeaway: activity metrics only feed vendor case studies; AI value measurement must center on outcomes and quality, not output volume.
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