13 months chasing Air Canada failed; one message from a Muse agent got the $1,000 back
armand_ruiz · x · 2026-09-28
After 13 months of fruitlessly chasing a $1,000 refund from Air Canada, a user sent one message via the agent product Muse — and the money came back. The post also notes Muse connected to a model on OpenRouter in seconds. The author's takeaway: this nagging, persistent back-and-forth work is exactly what agents were made for — a vivid real-world case of agents handling consumer disputes.
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