Building a customer support assistant with Hindsight long-term memory: architecture and tuning lessons
CodAggravating7165 · reddit · 2026-09-28
The author built Recall Desk, an AI customer support assistant using Hindsight for long-term memory, and shares the architecture, implementation challenges, and lessons learned. The writeup covers customer-specific memory banks, contextual retention, and query tuning to retrieve relevant customer history.
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