Economist Paul Novosad: AI agents like Meta's Muse will wreck human customer service
paulnovosad · x · 2026-09-28
Economist Paul Novosad warned that AI customer-service agents like Meta's Muse are poised to "completely wreck the ability of humans to get any kind of customer service," as companies replace human support with AI gatekeepers. He called it a "classic Meta product" — a jab at the company's habit of shipping features without regard for user experience. The post taps into growing concern that AI support agents make reaching a real human nearly impossible.
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