Usability will shift from reducing entropy to maximizing engagement in the agent era

noahsolomon · x · 2026-09-27

The author argues that 'usability' will be less about reducing entropy for common actions and more about maximizing engagement — because effortless experiences will be delegated to agents, and humans will do things themselves only when they want the experience itself. A design-logic inversion for products not controlled by agents.

Related event: Usability in the Agent Era Shifts from Reducing Friction to Maximizing Engagement(2 posts)→

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