Muse agent finds mystery $83 charge, cancels subscription and secures refund autonomously
armand_ruiz · x · 2026-09-26
A user found a mystery $83.49 charge from Microsoft and let his Muse agent handle it:
- Diagnosis in 2 minutes: identified Drawboard PDF Plus, $83.49/year auto-renewing every September 25, even pulling up last year's identical charge.
- Cancellation: logged into the Microsoft account and turned off recurring billing for good.
- Refund: with no self-serve refund option for third-party subscriptions, Muse opened a live support chat and got the money back — plus cancelled a forgotten $129.99/year plan. The user only typed one code and confirmed twice.
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