Anthropic CRO: enterprises are more protective of AI than SaaS ever was, favoring incumbents
robleclerc · x · 2026-09-25
Anthropic CRO Rob Leclerc observes that enterprises are far more protective around AI procurement than they were with enterprise SaaS, giving incumbents who already own the customer relationship unusual leverage. He predicts the same dynamic for agents: Facebook, Google, Apple, and Amazon will hold the advantage even if they arrive late.
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