NYT Reporter Hands His Life to Meta's Muse Agent: It Called His Insurer and Booked Dinner
firstadopter · x · 2026-09-23
NYT reporter Eli Tan gives Meta's newly launched Muse app — the first publicly available consumer AI agent from a major tech company — a deep hands-on test.
What it did:
- Muse called his dental insurer Anthem, provided his member ID, answered a security question, waited on hold, then transferred him to the representative
- It also handled dental insurance, booked dinner reservations, created a podcast, and bought movie tickets
The piece notes the tradeoff: Muse demands users hand over their most personal data and trust. The industry sees agents as the next frontier beyond chatbots.
Related event: NYT Hands-On: Meta's Muse Agent Is the Most Useful AI App Yet(2 posts)→
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