NYT Raves About Meta's Muse Agent, Which Canceled Duplicate Subs and Saved $44.99
firstadopter · x · 2026-09-23
NYT reporter Eli Tan gives a rave review of Meta's newly launched consumer AI agent app Muse, calling it the most useful AI app he has ever used after two weeks.
Highlights from his hands-on:
- After connecting his credit cards, Muse tracked his spending in Google Sheets, spinning up hundreds of rows of data in minutes, flagged two duplicate subscriptions, and canceled them
- It emailed to request a refund for an expired free newspaper trial, saving him $44.99
- It called his dental insurer Anthem, provided his member ID, passed a security question, and waited on hold before transferring the call
The commenter notes it's striking that Meta, not Google, shipped the first usable consumer AI agent — Google had all the assets (Gmail, Google accounts, Android) but faced Innovator's Dilemma pressure around its search ad business.
Related event: NYT Hands-On: Meta's Muse Agent Is the Most Useful AI App Yet(2 posts)→
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