Meta's Muse AI agent secretly routed calls to human call center workers
jengolbeck · x · 2026-09-23
404 Media reports Meta's Muse AI agent, promoted last week as able to call businesses on your behalf, routed some calls to human call-center workers. Internal messages show staff warned it would "kill all the goodwill," and testers weren't told a human made the call until afterward.
Related event: 404 Media Exposes Meta's Muse AI Agent Calls as Human Call Center Work(7 posts)→
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