Meta's Muse AI phone calls are actually made by humans in a call center, 404 Media reports
kyliebytes · x · 2026-09-23
404 Media obtained internal Meta posts showing that the Muse AI agent's outbound call feature — publicly promoted by chief AI officer Alexandr Wang — is partly fulfilled by trained human agents in a call center. Internal posts acknowledged PR risks of being seen as 'their AI is not good enough so they still need humans.'
Related event: 404 Media Exposes Meta's Muse AI Agent Calls as Human Call Center Work(7 posts)→
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