From UX to AX: the four things your service needs to be agent-friendly
kleffew94 · x · 2026-09-23
- Spark: Omar Shahine complains the American Express travel site blocks his agent (Muse) — constant logouts and friction. "Agents will re-litigate all the services we use. If your website/service is not agent friendly you will lose."
- Yuga Cohler responds that the care put into UX must be redoubled into AX (the agentic experience): discoverable skill.md, excellent API schema and domain model, all capabilities exposed as MCP tools, and structured documentation.
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