Meta's Muse AI Agent Calls Are Actually Made by Humans in a Call Center, 404 Media Reports
mkheck · x · 2026-09-23
404 Media reports that Meta's Muse agent, promoted last week by executives as able to call businesses on your behalf, routes some calls to human call-center workers.
- Internal comms show Meta "added a human agent layer for calls to get completed"; testers weren't told a human made the call until afterward
- Chief AI officer Alexandr Wang and Muse principal engineer Ryan Fox publicly promoted the expansion on Sept 16
- Employees internally warned the launch "will kill all the goodwill and organic press" and begged against making it default; one noted contractor privacy training "is not a security mechanism"
Commenters question what trillion-dollar agent valuations are worth if AI can't book a haircut without human backup.
Related event: 404 Media Exposes Meta's Muse AI Agent Calls as Human Call Center Work(7 posts)→
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