Meta's Muse AI agent calls are actually made by humans in a call center
SuB8u · x · 2026-09-23
Internal Meta messages seen by 404 Media show that the outbound-call feature of Meta's hyped Muse AI agent — announced by chief AI officer Alexandr Wang and principal engineer Ryan Fox on Sept. 16 — is being tested with calls made by humans in call centers, not AI.
- An internal post said Meta "added a human agent layer for calls to get completed" and that Muse can hand requests to a trained human agent who places the call.
- The confidential pre-launch feature was flagged internally for negative PR risk: coverage like "their AI is not good enough so they still need humans."
The story highlights the gap between AI agent marketing and actual capability — essentially human-in-the-loop theater marketed as autonomous AI.
Related event: 404 Media Exposes Meta's Muse AI Agent Calls as Human Call Center Work(7 posts)→
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