Microsoft's 44-page playbook: 100+ internal AI projects show licenses alone fail
alex_verem · x · 2026-09-22
Microsoft released a 44-page playbook this week distilling lessons from 100+ internal AI projects. Core finding: licensing a tool and rolling it out to 100,000 employees doesn't change how work gets done. 'A bad process with AI is still a bad process,' said transformation lead Kathleen Hogan. What worked was the opposite order: the cloud supply chain team simplified processes and built a shared data source first, then deployed 111 purpose-built agents — planning cycles that took 10 business days now take under 2.5 on measured workflows.
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