Dyson's $500 AI toothbrush turns into support nightmare: refund instead of fix
LukeW · x · 2026-09-22
Designer Luke Wroblewski documented his Dyson Camerajet (AI toothbrush) saga: ordered day one at $500, arrived weeks late, died after one use. Support confirmed a battery issue and promised a replacement, then canceled the battery order, said it would take 2-3 weeks, and finally issued a full refund. Reordering isn't possible — the product isn't taking orders — leaving him with a useless device.
A complete record of a premium AI hardware launch falling apart after the sale.
Related event: Dyson's $499 AI Toothbrush Hits Battery Failures, Support Woes(2 posts)→
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