Muse AI agent calls Southwest, waits on hold, then dials you when a human picks up
armand_ruiz · x · 2026-09-22
Users tested Muse's AI agent: it calls Southwest Airlines customer service, waits through the hold queue, and calls the user back the moment a human representative picks up, handing off the live agent. It worked as advertised, and users are calling it a long-awaited grail feature.
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