User paid $187 for ChatGPT Pro, got auto-downgraded to Free with 83% quota unused
lookintheheart · reddit · 2026-09-20
A Reddit user details a ChatGPT subscription incident:
- Paid $187.09 for ChatGPT Pro 20× on Sept 5; the account was knocked down to Free out of nowhere with roughly 83% of quota remaining, with no cancellation or setting change
- While waiting for support, they paid another $100 on Sept 20 for the 5× plan—and the moment payment cleared, weekly quota showed 0, not resetting until Sept 26, locking them out for a week
- Net result: lost two weeks of paid 20× value, double-paid, and still stuck
- They ask whether others have hit this, whether support restored or refunded, and the fastest way to reach OpenAI
A cautionary billing and quota-system case for heavy paying users.
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