Consumer agents are killing incumbents' 'lazy margin' — and that favors startups

jeff_weinstein · x · 2026-09-20

Quoting Scott Belsky: consumer agents are swiftly eliminating the long tail of "lazy margin" — hidden charges designed to slip human attention: refunds never received, unused phone lines accruing monthly fees, elusive discount codes.

Investor Jeff Weinstein adds: the rise of agents almost certainly favors startups, who by definition are forced to be better and more efficient than incumbents with no lazy margin to lean on.

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