Stop using LLMs for ticket triage: Jev turns unstructured input into an executable smart if
sven_ai · x · 2026-09-20
The author argues that teams doing support ticket triage with GPT "read and output JSON" are solving it wrong — what you need is not text but a decision that plugs into if/else workflows. Jev, positioned as a "smart if", takes unstructured input and returns an executable judgment: it's not a chat model, doesn't generate replies, and fits directly into workflow branching. The author sees this pattern as the next stage of applied AI, where speed of engineering adoption decides winners.
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