User lets ChatGPT run all his customer support chats—and reps can't tell
sytelus · x · 2026-09-20
sytelus shares that he now has ChatGPT handle his side of customer support conversations end-to-end—negotiating and solving problems so smoothly that the human agents on the other side never realize they're talking to an AI, and apparently think he's the most patient, meticulous customer ever.
The interesting inversion: AI is widely deployed on the support side, but using it as the customer—handling complaints and negotiations on your behalf—turns out to be an unexpectedly strong use case.
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