Intent Routing 90.5% vs 83.8%, 'Already Did That' Detection 98.3% vs 96.6%
mikegiannulis · x · 2026-09-18
More replay results: portal intent routing hit 90.5% vs 83.8% for their keyword router, and "I already did that" detection hit 98.3% vs 96.6% for regex.
Notably, the replay caught the exact message that had slipped through in production and embarrassed the team. Small task, real consequence.
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