Inside Dreamforce: Agentforce turns Salesforce from a place you go into an AI that comes to you
thealexbanks · x · 2026-09-18
Invited by Salesforce to see Dreamforce firsthand, the author says Marc Benioff's keynote is the clearest picture of where SaaS goes: four layers — Data 360 (context), Customer 360 (logic), Agentforce (AI doing the work), and the interface layer where teams already hang out (Slack, Teams, ChatGPT, Claude). Part of a thread with the author's related posts.
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