Salesforce, IBM and Slack execs: agents alone have nothing to work with — they need data, rules and context
thealexbanks · x · 2026-09-18
The author sat down with three people running this at scale: Corinne Sklar (VP, IBM's Salesforce practice), Christophe Coenraets (SVP, Salesforce) and Rob Seaman (EVP, Slack). The takeaway: an AI agent on its own has nothing to work with — it needs the data, the rules, and the place your team already talks, and Salesforce has spent decades collecting all three.
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